Service details

IT Support Services

Emetech Solutions offers a wide range of IT Support Contracts including Pay-As-You-Go, Bronze, Silver and our flagship Gold Support contract incorporating site visits to ensure that systems are reliable and up to date. We have the flexibility to arrange a suitable tailor-made contract for our customers. We can also offer block engineering hours at a reduced rate to use when convenient to clients.

• On-Site Support Call Outs
• Online Remote Support
• Telephonic Support
• PC repairs & Upgrades

All our support contracts come with service level agreement that gives clients competitive advantage. When the client has Internet connection our remote software enables us to control your PCs and Servers should a problem arise without having to wait for an engineer to come to the premises.

24/7/365 Online Support

Our dedicated support technicians are on hand 24/7/365 to get your business up and running again, no matter what problems you’re facing.

99.9% uptime guarantees

We provide decent availability with only a small amount of unplanned downtime.